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GETList Wrap Up Reasons
GETRead Wrap Up Reason
POSTCreate Wrap Up Reason
POSTValidate Wrap Up Reason
PUTUpdate Wrap Up Reason
DELETEDelete Wrap Up Reason
GETRead Available Queues
GETRead Wrap Up Reason Settings
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GETList Available Agents
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Features: Customer Experience Essentials

Webex Customer Experience Essentials APIs provide the core capabilities of the Webex Contact Center solution. These APIs allow you to manage Customer Experience Essentials features such as supervisor configuration, agent configuration, and call queue configuration, which are distinct from the Customer Experience Basic suite.

Learn more about the customer Experience Essentials suite.

Viewing the read-only customer Experience Essentials APIs requires a full, device or read-only administrator auth token with a scope of spark-admin:telephony_config_read.

Modifying the customer Experience Essentials APIs requires a full or device administrator auth token with a scope of spark-admin:telephony_config_write.

Webex Customer Experience Basic is an offering available as part of the Webex Suite or Webex Calling Professional license at no additional cost. It includes a simple and powerful set of features which are bundled together to deliver the call center functionalities. The features such as Voice Queues, skill-based routing, call queue monitoring and analytics, multi call window, and more, help users to engage with customers efficiently. Also, with our Webex Calling for Microsoft Teams integration, the Microsoft Teams users can access the features directly from Teams.

Webex Customer Experience Essentials provides the fundamental capabilities of the Webex Contact Center solution. It includes all the Webex Calling professional capabilities, Customer Experience Basic features, and some additional key features accessible through the Webex App for both agents and supervisors. The features like screen pop, supervisor experience in Webex App, and real-time and historical agent and queue view make the Customer Experience Essentials distinct from Customer Experience Basic.

Webex Customer Experience Essentials APIs allows you to manage Customer Experience Essentials features such as supervisor configuration, agent configuration, and call queue configuration, which are distinct from Customer Experience Basic.

Learn more about the customer Experience Essentials suiteLearn more about the customer Experience Basic suite

Method
Description
GEThttps://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons
List Wrap Up Reasons
https://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons
GETList Wrap Up Reasons
GEThttps://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}
Read Wrap Up Reason
https://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}
GETRead Wrap Up Reason
POSThttps://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons
Create Wrap Up Reason
https://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons
POSTCreate Wrap Up Reason
POSThttps://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke
Validate Wrap Up Reason
https://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/actions/validateName/invoke
POSTValidate Wrap Up Reason
PUThttps://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}
Update Wrap Up Reason
https://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}
PUTUpdate Wrap Up Reason
DELETEhttps://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}
Delete Wrap Up Reason
https://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}
DELETEDelete Wrap Up Reason
GEThttps://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}/availableQueues
Read Available Queues
https://webexapis.com/v1/telephony/config/cxEssentials/wrapup/reasons/{wrapupReasonId}/availableQueues
GETRead Available Queues
GEThttps://webexapis.com/v1/telephony/config/cxEssentials/locations/{locationId}/queues/{queueId}/wrapup/settings
Read Wrap Up Reason Settings
https://webexapis.com/v1/telephony/config/cxEssentials/locations/{locationId}/queues/{queueId}/wrapup/settings
GETRead Wrap Up Reason Settings
PUThttps://webexapis.com/v1/telephony/config/cxEssentials/locations/{locationId}/queues/{queueId}/wrapup/settings
Update Wrap Up Reason Settings
https://webexapis.com/v1/telephony/config/cxEssentials/locations/{locationId}/queues/{queueId}/wrapup/settings
PUTUpdate Wrap Up Reason Settings
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop
Read Screen Pop Configuration
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop
GETRead Screen Pop Configuration
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop
Update Screen Pop Configuration
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/cxEssentials/screenPop
PUTUpdate Screen Pop Configuration
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/cxEssentials/agents/availableAgents
List Available Agents
https://webexapis.com/v1/telephony/config/locations/{locationId}/cxEssentials/agents/availableAgents
GETList Available Agents

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