Discover why converting your content into markdown—a simple, readable format—can dramatically improve LLM accuracy and performance. Learn how markdown outshines complex formats like JSON or XML in lot of tasks involving LLM by creating LLM-friendly content that enhances AI-driven insights and outcomes.

Discover how modern domains like Webex Contact Center in Cisco are leveraging Large Language Models (LLMs) as virtual agents to enhance customer interactions or carry out generative tasks. Learn the importance of well-crafted prompts, responsible AI practices, and the safeguards needed to prevent hallucinations and security breaches. Ensure your AI-driven service in general is both responsive and secure with a self-protective, context-aware prompt system.

Tired of complex Webex logins on devices? Meet your new best friend: OAuth Device Grant Flow!

Check out Raffaele Lagana's guide describing how you can get your own RSS parser Bot running. The blog will also cover some sample applications that read RSS feeds and update a Webex space through a Webex Bot.

Build a custom connector so that Webex Contact Center customers can engage in custom experiences developed to enhance service in routing queues.

Unravel the efficacy of topic modeling in Webex Contact Center by evaluating clusters and generated labels — bridging mathematics and harmonizing human-friendly interpretation to unlock impactful insights and enhance natural language understanding that further reinforces operational efficiency and customer satisfaction.