CreateBlogSupport
Log inSign up
Home
Webex Calling
  • Guides
  • Webex Calling Beta
  • Webex Cloud Calling
  • Broadworks Calling
  • UCM Calling
  • Beta Program
  • Webex Status API
  • XML API Deprecation

Webex Calling

Contacts

The Calling SDK consists of various modules which are created at the time of its initialization. Among these integral modules, one noteworthy component is the ContactClient.

For an introduction, we recommend consulting our Quickstart guide which will walk you through the step-by-step process of creating a calling instance and provide insights into the instantiation of various modules.

By the end of this article, you will have a solid grasp of how to leverage ContactClient to enhance your application's calling capabilities and create a seamless user experience.

anchorInstantiate the ContactClient

anchor

The ContactsClient is implemented as the ContactsClient class in the SDK and there are two ways of instantiating it.

To instantiate just the ContactsClient, use the createContactsClient method:

const contacts = createContactsClient(webex, logger);

If the ContactsClient is initialized through the calling instantiation:

const contacts = calling.contactClient;

anchorFetch Contacts Method

anchor

The getContacts() method retrieves the contacts and respective contact groups for a user.

const contactListResponse = await contacts.getContacts();

Parameters--
ReturnsPromise<ContactResponse>
FetchContact Response

Here's the prototype for the response returned by the getContacts() method:

{
  statusCode: number;
  data: {
    contacts?: Contact[];
    groups?: ContactGroup[];
    contact?: Contact;
    group?: ContactGroup;
    error?: string;
  };
  message: string | null;
};

Here's an example response for the getContacts() method:

Only contacts and groups attributes are present.

{
  "statusCode": 200,
  "data": {
    "contacts": [
      {
        "meta": {
          "created": "2023-08-31T13:19:15.631Z",
          "lastModified": "2023-08-31T13:19:15.631Z"
        },
        "contactId": "bd8c0601-e2d6-48ff-8559-72fec60131ad",
        "contactType": "CUSTOM",
        "avatarUrlDomain": "avatar-prod-us-east-2.webexcontent.com",
        "displayName": "John Doe",
        "phoneNumbers": [
          {
            "type": "work",
            "value": "1232323"
          }
        ],
        "encryptionKeyUrl": "kms://cisco.com/keys/ed180173-04ac-****-****-a9f0155f902f",
        "isMigration": false,
        "ownerId": "a126d98a-6570-487b-87a5-933dd3e97539",
        "groups": ["f5d524df-3479-43c6-a7fd-5fab47b87cab"]
      }
    ],
    "groups": [
      {
        "meta": {
          "created": "2021-05-05T09:39:35.067Z",
          "lastModified": "2021-05-05T09:39:35.067Z"
        },
        "groupId": "1b2af605-de8a-469f-b5ba-9becdae8b67d",
        "groupType": "NORMAL",
        "ownerId": "a126d98a-6570-487b-87a5-933dd3e97539",
        "displayName": "Other contacts",
        "encryptionKeyUrl": "kms://cisco.com/keys/ed180173-04ac-415f-8665-a9f0155f902f",
        "isMigration": false
      }
    ]
  },
  "message": "SUCCESS"
}

If a user doesn't have any groups associated with their account, the SDK creates a default group name, "Other contacts".

anchorCreate Contact Method

anchor

This API helps to create the contact for the user. There are two ways to create contacts.

  1. CUSTOM - These are the contacts created by a user manually that are not present in a user's organization.
  2. CLOUD - These are Directory Contacts from the user's organization.

OperationContact TypeRequired Parameters
Creating Personal contactsCUSTOMdisplayName, contactType
Adding Contacts from DirectoryCLOUDcontactId, contactType

This API accepts the Contact object as a parameter. It consists of various attributes covered in the following table:

NameDescriptionTypeRequired
addressInfoAddress information.Address Type { }No
avatarURLAvatar URLstringNo
avatarUrlDomainDomain of Avatar URL.stringNo
companyNameCompany name of the contact.stringNo
contactIdThe contactId of the person. The same as a userId in the case of a CLOUD contact.stringRequired only for CLOUD
contactTypeType of contact, CUSTOM or CLOUD.ContactTypeYes
departmentContact's department.stringNo
displayNameDisplay name for the group.stringRequired only for CUSTOM
emailsEmail addresses of the contact.[]No
encryptionKeyUrlEncryptionKeyUrl for the content key to be used.stringNo
firstNameFirst NamestringNo
groupsGroup IDs of the groups that the contact is part of.string[]Yes
kmsResourceObjectUrlkmsResourceObjectUrl for the content Object to be used.stringNo
lastNameLast namestringNo
managerName of contact's managerstringNo
ownerIdownerId of the userstringNo
phoneNumbersPhoneNumbers[]No
primaryContactMethodPrimary contact method as set by the contact/person.stringNo
sipAddressesList of SIP addresses.[]No
titleJob title of the person/contact.stringNo
Define a contactInfo Object and Create a Contact

You can define a contactInfo object as either a CLOUD or a CUSTOM contact. Once you've created the contactInfo object, pass it to the createContact() method:

// For a CLOUD contact

const contactinfo = {
  contactId: '<UUID>',
  contactType: 'CLOUD'
};

// For a CUSTOM contact

const contactinfo = {
  displayName: 'John Doe',
  contactType: 'CUSTOM',
  phoneNumber: [
    {
      type: 'work',
      value: '+1987987521'
    }
  ]
};
const contactCreatedResponse = await contacts.createContact(contactInfo);

ParameterscontactInfo
ReturnsPromise<ContactResponse>

Here's an example of a response after a contact is successfully created (in this case, a CUSTOM contact):

{
  "statusCode": 201,
  "data": {
    "contact": {
      "avatarURL": "",
      "displayName": "testuser1",
      "phoneNumbers": [
        {
          "type": "work",
          "value": "+1985557521"
        }
      ],
      "contactType": "CUSTOM",
      "encryptionKeyUrl": "kms://cisco.com/keys/ed180173-04ac-415f-8665-a9f0155f902f",
      "groups": [
        "1b2af605-de8a-469f-b5ba-9becdae8b67d"
      ],
      "schemas": "urn:cisco:codev:identity:contact:core:1.0",
      "contactId": "48db494a-f23a-42b3-88e7-830ee31db7ae"
    }
  },
  "message": "SUCCESS"
}

If a contact.group is not defined, the default group Other contacts is used.

Delete a Contact Method

The deleteContact() method lets you delete a contact. It takes a contactId as an argument.

const contactId = 'bd8c0601-e2d6-48ff-8559-72fec60131ad';

const contactDeletedResponse = await contacts.deleteContact(contactId);

ParameterscontactId
ReturnsPromise<ContactResponse>

Here's an example of a response from a successful contact deletion:

{
    statusCode: 204,
    data: {},
    message: SUCCESS,
};

anchorContacts Group API

anchor

The methods in this section let you perform operations on groups of contacts.

Create Contact Group Method

The createContactGroup() creates a new contact group. A contact must belong to a group. You only need to specify the groupName for basic usage.

ContactGroup Object

Once the contact group is created using the createContactGroup() method, the ContactGroup object contains the following attributes:

NameDescriptionValues
displayNameDisplay name for the group.string
encryptionKeyUrlEncryptionKeyUrl for the content key.string
groupIdGroup ID.string
groupTypeGroup Type of contact, NORMAL, or EXTERNAL. Default: NORMALGroupType: NORMAL, EXTERNAL
membersString array of contactId s that are part of the group.string [ ]
ownerIdOwner ID of the user.string
const contactGroupCreatedResponse = await contacts.createContactGroup(displayName);

Parameters Options
NameDescriptionValuesRequired
displayNameDisplay name for group

stringYes
encryptionKeyUrl EncryptionKeyUrl for the content key to be used. stringNo
groupType Group Type of the contact either NORMAL or EXTERNAL. Default: NORMALGroupType
NORMALEXTERNAL
No
ReturnsPromise<ContactResponse>

Here's an example of a response upon the successful creation of a group:

{
    "statusCode": 201,
    "data": {
        "group": {
            "meta": {
                "created": "2023-09-05T08:27:32.651Z",
                "lastModified": "2023-09-05T08:27:32.651Z"
            },
            "groupId": "abf9ffd2-dab8-41c0-a28d-2c00426c5717",
            "groupType": "NORMAL",
            "ownerId": "a126d98a-6570-487b-87a5-933dd3e97539",
            "displayName": "testGRP",
            "encryptionKeyUrl": "kms://cisco.com/keys/ed180173-04ac-415f-8665-a9f0155f902f",
            "isMigration": false
        }
    },
    "message": "SUCCESS"
}
Delete Contact Group

The deleteContactGroup() method lets you delete an existing contact group given a groupId.

const groupId = '5b92c76b-42e2-4fa6-b14b-90b8be6913b6';

const contactGroupDeletedResponse = await contacts.deleteContactGroup(groupId);

ParametersgroupId
ReturnsPromise<ContactResponse>

Here's an example of a response upon the successful deletion of a contact group.

{
    statusCode: 204,
    data: {},
    message: SUCCESS,
};
In This Article
  • Instantiate the ContactClient
  • Fetch Contacts Method
  • Create Contact Method
  • Contacts Group API

Connect

Support

Developer Community

Developer Events

Contact Sales

Handy Links

Webex Ambassadors

Webex App Hub

Resources

Open Source Bot Starter Kits

Download Webex

DevNet Learning Labs

Terms of Service

Privacy Policy

Cookie Policy

Trademarks

© 2025 Cisco and/or its affiliates. All rights reserved.