DocumentationBlogSupport
Log inSign up
Log inSign up
BlogSupport
Build
Getting StartedPlatform Introduction
Embedded Apps
What's NewOverviewDeveloper GuideSidebar API Quick StartSubmission Checklist for Embedded Apps
Design Guidelines
MessagingMeetingsDevicesSidebarSidebar on Mobile
API Reference
BotsButtons and CardsIntegrationsBYODSService AppsService App GuestsService Apps G2GGuest IssuerWidgetsWebex ConnectLogin with WebexInstant ConnectInstant Connect Meeting LinksDeveloper SandboxBeta ProgramSubmit Your AppSupport PolicyFAQs
APIs
API Behavior ChangesPartners API GuideXML API DeprecationAccess the APIREST API BasicsCompliance
Webex APIs
Reference
Data Sources
Admin
OverviewAdmin APIsHybrid ServicesAuthentication
Guides
Hybrid ServicesWebhooksReal-time File DLP BasicsProvisioning APIsBackground ImagesAudit Events Error Reference
Reference
Admin Audit EventsAuthorizationsEventsGroupsHistorical AnalyticsHybrid ClustersHybrid ConnectorsLicensesMeeting QualitiesOrganization ContactsOrganizationsPartner ManagementPartner Reports/TemplatesPartner TagsPeopleRecording ReportRecordingsReport TemplatesReportsResource Group MembershipsResource GroupsRolesSecurity Audit EventsSession TypesSettingsSpace ClassificationsTracking CodesWorkspace LocationsWorkspace Metrics
Webex Calling Beta
Overview
Guides
Integrations and AuthorizationMetadata and Samples
Webex Calling
OverviewSDKs and ToolsWhat's New
Guides
Integrations and AuthorizationProvisioning APIsMetadata and SamplesBackground Images
Reference
Call ControlsCall RoutingCall Settings For MeCalling Service SettingsClient Call SettingsConference ControlsConverged RecordingsDECT Devices SettingsDevice Call SettingsDevicesEmergency Services SettingsFeatures: Announcement PlaylistFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call QueueFeatures: Call RecordingFeatures: Customer Experience EssentialsFeatures: Hunt GroupFeatures: Operating ModesFeatures: Paging GroupFeatures: Single Number ReachLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsNumbersPSTNPartner Reports/TemplatesPeopleRecording ReportReportsReports: Detailed Call HistorySend Activation EmailUser Call SettingsVirtual Line Call SettingsWorkspace Call SettingsWorkspaces
Webex for Broadworks
Overview
Guides
Integrations and AuthorizationDeveloper's Guide
Reference
BroadWorks Billing ReportsBroadWorks EnterprisesBroadWorks SubscribersBroadWorks Workspaces
Webex for Wholesale
Overview
Guides
Developer's Guide
Reference
Wholesale Billing ReportsWholesale Provisioning
GETList Wholesale Customers
POSTProvision a Wholesale Customer
GETGet a Wholesale Customer
PUTUpdate a Wholesale Customer
DELETERemove a Wholesale Customer
POSTPrecheck a Wholesale Customer Provisioning
GETList Wholesale Sub-partners
GETList Wholesale Subscribers
POSTProvision a Wholesale Subscriber
GETGet a Wholesale Subscriber
PUTUpdate a Wholesale Subscriber
DELETERemove a Wholesale Subscriber
POSTPrecheck a Wholesale Subscriber Provisioning
Webex for UCM
Guides
Integrations and Authorization
Reference
UCM Profile
Contact Center
Overview
Reference
Data Sources
Customer Journey Data
Overview
Guides
Getting StartedFAQ
Devices
Overview
Guides
Devices
Reference
Device Call SettingsDevice ConfigurationsDevicesWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
Directory Services
Reference
Domain ManagementIdentity Organization
Meetings
Overview
Guides
Integrations and AuthorizationWebhooksWebinar GuideMeeting Resource Guide
Reference
Meeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting MessagesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeeting TranscriptsMeetingsMeetings Summary ReportPeopleRecording ReportRecordingsSession TypesTracking CodesVideo MeshWebhooks
Messaging
Overview
Guides
BotsIntegrations and AuthorizationWebhooksButtons and Cards
Reference
Attachment ActionsEventsMembershipsMessagesPeopleRoom TabsRoomsTeam MembershipsTeamsWebhooks
SCIM 2
Overview
Reference
SCIM 2 BulkSCIM 2 GroupsSCIM 2 Users
Workspace Integrations
OverviewTechnical DetailsControl Hub Features
Webex Status API
Full API Reference
Admin Audit EventsAttachment ActionsAuthorizationsBroadWorks Billing ReportsBroadWorks EnterprisesBroadWorks SubscribersBroadWorks WorkspacesCall ControlsCall RoutingCall Settings For MeCalling Service SettingsClient Call SettingsConference ControlsConverged RecordingsDECT Devices SettingsData SourcesDevice Call SettingsDevice ConfigurationsDevicesDomain ManagementEmergency Services SettingsEventsFeatures: Announcement PlaylistFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call QueueFeatures: Call RecordingFeatures: Customer Experience EssentialsFeatures: Hunt GroupFeatures: Operating ModesFeatures: Paging GroupFeatures: Single Number ReachGroupsGuests ManagementHistorical AnalyticsHybrid ClustersHybrid ConnectorsIdentity OrganizationIssuesLicensesLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsMeeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting MessagesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeeting TranscriptsMeetingsMeetings Summary ReportMembershipsMessagesNumbersOrganization ContactsOrganizationsPSTNPartner ManagementPartner Reports/TemplatesPartner TagsPeopleRecording ReportRecordingsReport TemplatesReportsReports: Detailed Call HistoryResource Group MembershipsResource GroupsRolesRoom TabsRoomsSCIM 2 BulkSCIM 2 GroupsSCIM 2 UsersSecurity Audit EventsSend Activation EmailSession TypesSettingsSiteSpace ClassificationsTeam MembershipsTeamsTracking CodesUCM ProfileUser Call SettingsVideo MeshVirtual Line Call SettingsWebhooksWholesale Billing ReportsWholesale Provisioning
GETList Wholesale Customers
POSTProvision a Wholesale Customer
GETGet a Wholesale Customer
PUTUpdate a Wholesale Customer
DELETERemove a Wholesale Customer
POSTPrecheck a Wholesale Customer Provisioning
GETList Wholesale Sub-partners
GETList Wholesale Subscribers
POSTProvision a Wholesale Subscriber
GETGet a Wholesale Subscriber
PUTUpdate a Wholesale Subscriber
DELETERemove a Wholesale Subscriber
POSTPrecheck a Wholesale Subscriber Provisioning
Workspace Call SettingsWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
API Changelog
SDKs
Space Meetings Migration
Calling
Introduction
Platform
Web
IntroductionQuickstart
Basics
AuthorizationCore ConceptsCalls
Advanced Features
Call SettingsContactsSupplementary ServicesVoicemailBackground Noise Reduction
Kitchen Sink
Meetings
Introduction
Platform
Web
IntroductionQuickstart
Basics
AuthorizationJoin a MeetingMigration To Improved MeetingsPasswords & CaptchasUnified Space Meetings
Advanced Features
Advanced ControlsDialing In and OutStreams & EffectsVideo Resolution
Multistream
Multistream Comprehensive GuideMultistream Quickstart
Migrating SDK V2 to V3
iOSAndroidBrowserNode.jsClick to Call
Developer CommunityCertifications

Precheck a Wholesale Customer Provisioning

Allows the Partner sales team to verify likely success of provisioning a Wholesale customer.

packages Note:

  • cisco_calling_plan is dependent on: common_area_calling, webex_calling, webex_suite, webex_voice, cx_essentials, webex_calling_standard

  • attendant_console is dependent on: webex_calling, webex_suite, cx_essentials

The Prerequisite for using this API is to have wxc-wholesale entitlement or webex-wholesale-partner-testing setting enabled for the Partner Organization. The Provisioning Precheck APIs supports two variants of Wholesale Customer Provisioning Precheck Requests. Please refer to Using the Provisioning Precheck APIs section in Webex for Wholesale guide for more information.

POST/v1/wholesale/customers/validate
Query Parameters
onBehalfOfSubPartnerOrgId
string

The encoded organization ID for the sub partner.

Body Parameters
provisioningId
string

Defines how this wholesale customer is to be provisioned for Cisco Webex Services.

Each Customer Template will have its unique Provisioning ID. This ID will be displayed under the chosen Customer Template on Cisco Webex Control Hub.

packages
array[string]

The complete list of Webex Wholesale packages to be assigned to the Wholesale customer.

Possible values: common_area_calling, webex_calling, webex_meetings, webex_suite, webex_voice, cx_essentials, webex_calling_standard, cisco_calling_plan, attendant_console
orgId
string

The organization ID of the enterprise in Cisco Webex.

externalId
string

External ID of the Wholesale customer.

address
objectrequired

Billing address of the Wholesale customer.

addressLine1
stringrequired

Address line 1.

addressLine2
string

Address line 2.

city
stringrequired

Customer's city.

stateOrProvince
string

State or Province of the Wholesale customer. This attribute may be required in specific geographies. Please refer to Wholesale Customer Address Requirement for more information.

zipOrPostalCode
string

Postal/Zip code of the Wholesale customer. This attribute may be required in specific geographies. Please refer to Wholesale Customer Address Requirement for more information.

country
stringrequired

ISO2 country code of the Wholesale customer size = 2.

customerInfo
object
name
string

The name of the Wholesale customer.

primaryEmail
stringrequired

The primary email address of the Wholesale customer.

provisioningParameters
object
calling
object
location
objectrequired
name
stringrequired

Name of the wholesale customer office.

address
objectrequired

Address of the wholesale customer.

addressLine1
stringrequired
addressLine2
string
city
stringrequired
stateOrProvince
string

State or Province of the Wholesale customer. This attribute may be required in specific geographies. Please refer to Wholesale Customer Address Requirement for more information.

zipOrPostalCode
string

Postal/Zip code of the Wholesale customer. This attribute may be required in specific geographies. Please refer to Wholesale Customer Address Requirement for more information.

country
stringrequired
timezone
stringrequired

Customer timezone for calling package. The full list of supported timezones can be found at List of Time Zones for Wholesale Provisioning.

language
stringrequired

Determine language for all generated emails and voice announcements.

emergencyLocationIdentifier
string

SIP Header for any emergency calls from this location.

meetings
object
timezone
string

Wholesale Customer timezone for meetings package.

Response Properties
message
string

A textual representation of the Precheck response message containing the infoCode object in the case of a success response and the errorCode object in the case of failure.

info
object

A list of ProvisioningPreCheckResponseInfo objects.

infoCode
number

Provisioning Precheck infoCode.

description
string

A textual description of the infoCode.

Response Codes

The list below describes the common success and error responses you should expect from the API:

CodeStatusDescription
200OKSuccessful request with body content.
201CreatedThe request has succeeded and has led to the creation of a resource.
202AcceptedThe request has been accepted for processing.
204No ContentSuccessful request without body content.
400Bad RequestThe request was invalid or cannot be otherwise served. An accompanying error message will explain further.
401UnauthorizedAuthentication credentials were missing or incorrect.
403ForbiddenThe request is understood, but it has been refused or access is not allowed.
404Not FoundThe URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.
405Method Not AllowedThe request was made to a resource using an HTTP request method that is not supported.
409ConflictThe request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.
410GoneThe requested resource is no longer available.
415Unsupported Media TypeThe request was made to a resource without specifying a media type or used a media type that is not supported.
423LockedThe requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again.
428Precondition RequiredFile(s) cannot be scanned for malware and need to be force downloaded.
429Too Many RequestsToo many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made.
500Internal Server ErrorSomething went wrong on the server. If the issue persists, feel free to contact the Webex Developer Support team.
502Bad GatewayThe server received an invalid response from an upstream server while processing the request. Try again later.
503Service UnavailableServer is overloaded with requests. Try again later.
504Gateway TimeoutAn upstream server failed to respond on time. If your query uses max parameter, please try to reduce it.
  • Try it
  • Example
POST
/v1/wholesale/customers/validate{?onBehalfOfSubPartnerOrgId}
Log in to try the API.
Header
Query Parameters
  • The encoded organization ID for the sub partner.
Body
  • Defines how this wholesale customer is to be provisioned for Cisco Webex Services. Each Customer Template will have its unique Provisioning ID. This ID will be displayed under the chosen Customer Template on Cisco Webex Control Hub.
  • The complete list of Webex Wholesale packages to be assigned to the Wholesale customer.
  • The organization ID of the enterprise in Cisco Webex.
  • External ID of the Wholesale customer.
  • Billing address of the Wholesale customer.
  • Request
  • Response
https://webexapis.com/v1/wholesale/customers/validate?onBehalfOfSubPartnerOrgId=Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi8wZTE4MmUxNS05ZmNhLTQ0NzgtYmEzOC1jNGFiMmUyN2FlZDA=
{
    "address": {
        "addressLine1": "771 Alder Drive",
        "addressLine2": "Cisco Site 5",
        "city": "Milpitas",
        "stateOrProvince": "CA",
        "zipOrPostalCode": "95035",
        "country": "US"
    },
    "customerInfo": {
        "primaryEmail": "john.anderson@acme.com"
    }
}
200 / OK
{
    "message": "success",
    "info": [
        {
            "infoCode": 100,
            "description": "Provisioning preCheck validation successful."
        }
    ]
}

Connect

Support

Developer Community

Developer Events

Contact Sales

Handy Links

Webex Ambassadors

Webex App Hub

Resources

Open Source Bot Starter Kits

Download Webex

DevNet Learning Labs

Terms of Service

Privacy Policy

Cookie Policy

Trademarks

© 2025 Cisco and/or its affiliates. All rights reserved.